Investigating Critical Success Factors of Knowledge Management implementation in Higher Education Universities (A Case Study: University of Basrah- Iraq)

  • Abdullah Mohammed Rashid Computer Science, Education College for Human Science, University of Basrah, Basrah, 61004, Iraq.
Keywords: Knowledge Management, Knowledge Management in Universities, Critical Success Factors


Nowadays, organizations are considering knowledge management as basic resources for efficient management of their resources, which is defined as a major contributing instrument to enrich the performance of organizations. The implementation of knowledge management in an organization is depending on critical success factors affecting. Critical Success Factors (CSFs) defined as different kinds of areas in which guaranteed enhancing the competitive performance of an organization. The main aim of this paper is to investigating and assesses Critical Success Factors of Knowledge Management implementation in the University of Basrah. This research surveyed one hundred and six workers at the University of Basrah. Data were collected by a structured questionnaire distributed randomly to 2272 workers in the study organization. The main instrument was used in research is SPSS v 0.22, there are only four analysis conducted on the collected data. Regression analysis proved that only seven factors have been a significant effect on knowledge management implementation in the University of Basrah which are Organization Culture, Leadership, Human Resource Management, Reward & Motivation, Knowledge Measurement, Organization Infrastructure, and KM Organization. Consequently, the current study contributed to developing a new Model for CSFs in the University of Basrah. This study may participate in promoting CSF's that assist in enhancing the competitive performance of the university


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